FAQs

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

We ship worldwide. Shipments are made usually by trackable postal service. Expedited shipping is available as service upgrade.

 

HOW LONG WILL SHIPPING TAKE?

Postal shipping takes 7 to 14 days on average to most destinations. We cannot guarantee the delivery date from postal service. Expedited shipping usually takes 2 to 4 days to common destinations.

 

CUSTOM AND DUTIES

Delivery time will become longer in case of any custom inspections. Custom delay is beyond our control and is subject to different policies by different countries. Custom duties may apply in different countries. Please check with your custom import department for the most accurate custom duties.

 


Woven Labels and Printed Labels

CAN I DO CUSTOM SIZES?

Yes you can! All our labels are customized. We will send you quotation if you don’t find the size in the product page.

 

HOW MANY COLOURS CAN I USE ON A LABEL?

We support a maximum of 8 colours for woven label;

Maximum colour for printed label is 4.

 

HOW DO WE MATCH COLOURS?

We match thread colours to the confirmed layout.

 

WHAT FILE FORMATS SHOULD I USE?

We prefer files in AI, PDF, EPS. High res images files will be accepted too. In case you only have a drawing, you can also send it to us. We will do our best to produce a layout.